Shipping

Orders are dispatched within 1-2 working days. Estimated delivery is 3-5 working days within the United Kingdom. Delivery costs are calculated and shown at checkout before you pay. Delivery times are estimates and are not guaranteed; unless we agree otherwise with you, we will deliver your order within 30 days of purchase.

Cancellations and returns

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at clockin.ltd@gmail.com with your order number. You then have a further 14 days to send the goods back to us.

We will refund the price you paid, including standard outbound delivery, within 14 days of receiving the goods back or of receiving proof that you have returned them. You are responsible for the cost of returning the goods unless they are faulty or not as described. Goods must be returned in a resaleable condition, and we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not as described, contact us within 30 days of delivery and you are entitled to a full refund. After 30 days you remain entitled to a repair, replacement or refund in line with the Consumer Rights Act 2015. We cover return postage on faulty or incorrect items.

Nothing in these terms affects your statutory rights. For any questions about an order, email clockin.ltd@gmail.com.